Common problems and solutions

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Blip Interactive
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Joined: 04/05/2010

Device does not have a WiFi connection available

- Make sure that you are within range of a WiFi network
- Ensure that you have Airplane Mode disabled and WiFi enabled (you can find these options if you exit NanoStudio and go to your device's Settings page).

WiFi seems to be available but I can’t connect

- Ensure that you have enabled the NanoSync Server (using NanoStudio’s MANAGE/NanoSync page).
- Ensure that your computer is connected to the WiFi network and that both your computer and device are on the same network.
- Check that your computer’s firewall is not blocking NanoSync (see below)
- Check that your router is not blocking NanoSync. Please note that this is difficult task unless you are experienced with networks.
My device isn’t listed in NanoSync’s connection dialogue
- With some network configurations it may not be possible for NanoSync to find your device automatically. Use NanoStudio’s MANAGE/NanoSync page to look up the device’s IP address and try typing it into NanoSync manually.

How do I unblock the firewall?

On Mac OS X 10.6 (Snow Leopard):

* Go to System Preferences/Security/Firewall tab
* You can switch the firewall off (to see if it's causing the problem) or continue with these steps (recommended):
* Click the padlock in the bottom left hand corner and enter your password.
* Click Advanced
* Make sure that 'Block all incoming connections' is NOT checked
* Make sure 'Automatically allow signed software to receive incoming connections' IS checked
* Make sure that Enable stealth mode is NOT checked.
* Click the + button, find NanoSync and click Add.

On Mac OS X 10.5 (Leopard):

* Go to System Preferences/Security/Firewall tab
* You can switch the firewall off (to see if it's causing the problem) or continue with these steps (recommended):
* Click the padlock in the bottom left hand corner and enter your password.
* Choose 'Set access for specific services and applications' and add NanoSync to this list
* Hit the + button, find NanoSync and click Add.